Privacy Policy

1. Information We Collect

jili66 collects various categories of personal information necessary to provide secure, compliant, and personalized gaming services to Filipino players. The data we collect falls into three primary categories: information you provide directly, information collected automatically, and information obtained from third-party sources.

1.1 Information You Provide Directly

When you register for a jili66 account, participate in gaming activities, or communicate with our support team, you voluntarily provide personal information including:

• Account Registration Data: Full legal name, date of birth, gender, residential address (including barangay, city/municipality, and province), valid government-issued identification number, mobile phone number, and email address.
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account numbers, and transaction history related to deposits and withdrawals.
• Verification Documents: Copies of government-issued identification (e.g., Philippine passport, driver's license, UMID, SSS ID, PhilHealth ID), proof of address documents (utility bills, bank statements), and selfie photos for identity verification purposes.
• Communication Records: Content of messages exchanged with customer support, feedback forms, survey responses, and any other correspondence with jili66.
• Voluntary Information: Marketing preferences, responsible gaming limits you set, self-exclusion requests, and any additional information you choose to provide through profile customization or promotional participation.

1.2 Information Collected Automatically

When you access and use the jili66 platform, we automatically collect technical and behavioral data to ensure security, optimize performance, and enhance user experience:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IMEI or advertising ID), and hardware specifications.
• Usage Data: Pages visited, features accessed, games played, bet amounts, win/loss records, session duration, click patterns, navigation paths, and interaction timestamps.
• Location Data: IP address, GPS coordinates (if you grant location permissions on mobile devices), and approximate geographic location derived from IP geolocation services to verify you are accessing jili66 services from within the Philippines.
• Network Information: Internet service provider, connection type, network performance metrics, and error logs.

1.3 Information from Third-Party Sources

To verify your identity, prevent fraud, and comply with regulatory obligations, jili66 may obtain information from external sources including:

• Payment Processors: Transaction verification data from GCash, Maya, and banking partners to confirm deposit and withdrawal authenticity.
• Identity Verification Services: Data from government databases and third-party verification providers to authenticate identification documents and prevent identity fraud.
• Credit Reference Agencies: Information to assess creditworthiness where applicable and detect patterns consistent with money laundering or fraud.
• Publicly Available Sources: Information from public records, social media profiles (only if you link your social accounts), and other publicly accessible databases for fraud prevention and regulatory compliance purposes.

2. How We Use Your Information

jili66 processes your personal data for specific, legitimate purposes consistent with providing secure online gaming services and maintaining regulatory compliance. The primary purposes for which we use your information include:

2.1 Account Management and Service Provision

We use your personal information to create and maintain your jili66 account, authenticate your identity during login, process your gaming transactions, calculate winnings and losses, manage your account balance, and provide access to our full range of casino games, sports betting, and entertainment services. This processing is necessary to fulfill our contractual obligations to you as a registered user.

2.2 Payment Processing and Financial Transactions

Your financial information is processed to facilitate deposits via GCash, Maya, and bank transfers; execute withdrawal requests; verify payment method ownership; prevent fraudulent transactions; and maintain accurate financial records. We work with licensed payment service providers who adhere to strict security standards to protect your financial data.

2.3 Identity Verification and Regulatory Compliance

As a PAGCOR-licensed operator, jili66 is legally required to verify player identities, enforce age restrictions (21+ for casino gaming in the Philippines), comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, maintain records for regulatory audits, and report suspicious activities to appropriate authorities. Your identification documents and verification data are essential for meeting these legal obligations.

2.4 Security and Fraud Prevention

We analyze usage patterns, login behavior, and transaction data to detect unauthorized account access, identify fraudulent betting patterns, prevent bonus abuse and multi-accounting, protect against cyber attacks and security threats, and investigate disputes or suspected rule violations. This processing protects both jili66 and our legitimate players from financial harm and maintains the integrity of our gaming platform.

2.5 Customer Support and Communication

Your contact information and communication history enable us to respond to support inquiries submitted via live chat, email, or phone; resolve technical issues and account problems; provide updates on account status, withdrawals, and promotions; and deliver important security alerts or policy changes. We may record customer support interactions for quality assurance and training purposes.

2.6 Marketing and Personalization

With your consent, we use your information to send promotional offers, bonus announcements, and exclusive VIP rewards tailored to Filipino players; recommend games based on your playing preferences; customize your platform experience; and conduct market research to improve our services. You may opt out of marketing communications at any time through account settings or by contacting customer support.

2.7 Responsible Gaming and Player Protection

jili66 is committed to promoting responsible gaming practices. We use behavioral data to monitor for signs of problem gambling, enforce deposit limits and self-exclusion requests you set, provide access to responsible gaming tools and resources, and comply with PAGCOR's responsible gaming requirements. This processing serves our legitimate interest in protecting vulnerable players and maintaining a safe gaming environment.

3. Data Security and Protection Measures

jili66 implements comprehensive technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our multi-layered security approach includes:

3.1 Technical Safeguards

• Encryption: All data transmitted between your device and jili66 servers is protected by 256-bit SSL/TLS encryption, the same standard used by financial institutions. Sensitive data stored in our databases is encrypted at rest using advanced encryption algorithms.
• Secure Infrastructure: Our platform operates on secure servers with firewalls, intrusion detection systems, and regular vulnerability assessments. We employ DDoS protection and continuous monitoring to detect and respond to security threats in real time.
• Access Controls: Personal data access is restricted to authorized personnel only, based on role-based permissions and the principle of least privilege. All access is logged and audited regularly.
• Authentication: We enforce strong password requirements and offer two-factor authentication (2FA) to add an extra layer of account security. Login attempts are monitored for suspicious patterns.

3.2 Administrative Safeguards

jili66 maintains strict internal policies and procedures governing data handling. All employees and contractors with access to personal data sign confidentiality agreements and receive regular training on data protection principles, security best practices, and privacy regulations including the Philippine Data Privacy Act. We conduct background checks on personnel handling sensitive information.

3.3 Physical Safeguards

Our data centers and servers are located in secure facilities with restricted physical access, 24/7 surveillance, biometric access controls, and environmental protections including fire suppression and backup power systems. Only authorized personnel may enter these facilities, and all visits are logged.

3.4 Incident Response

Despite our robust security measures, no system is completely immune to breaches. In the unlikely event of a data security incident affecting your personal information, jili66 will promptly investigate the breach, take immediate steps to contain and remediate the issue, notify affected users and relevant authorities as required by law, and implement additional safeguards to prevent recurrence.

4. Data Sharing and Third-Party Disclosure

jili66 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted service providers and partners in specific circumstances necessary to operate our platform and comply with legal requirements:

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processors (GCash, Maya, banks) for financial transactions; identity verification services for KYC compliance; cloud hosting providers for data storage; customer support platforms; marketing and analytics tools; and game content providers. These partners are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

jili66 may disclose your information to PAGCOR or other government agencies when legally required; to comply with court orders, subpoenas, or legal processes; to enforce our Terms & Conditions and other policies; to investigate fraud, security threats, or illegal activities; and to protect the rights, property, or safety of jili66, our users, or the public.

4.3 Business Transfers

In the event jili66 undergoes a merger, acquisition, asset sale, or similar corporate transaction, your personal information may be transferred to the successor entity. You will be notified of any such change in ownership or control of your personal data, and you will have the opportunity to delete your account if you do not consent to the transfer.

5. Cookies and Tracking Technologies

jili66 uses cookies, web beacons, and similar tracking technol ogies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Understanding how these technologies work empowers you to make informed choices about your privacy preferences.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality including user authentication, session management, security features, and load balancing. These cookies cannot be disabled without impairing core services.
• Performance Cookies: Collect anonymous data about how visitors use jili66, including pages visited, error messages encountered, and time spent on pages. This helps us identify and fix technical issues and optimize performance.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and customized layouts to provide a more personalized experience across visits.
• Marketing Cookies: Track your browsing behavior across the jili66 platform to deliver targeted promotional offers and measure the effectiveness of marketing campaigns. These cookies require your consent and can be disabled through cookie preferences.

5.2 Third-Party Cookies

Some cookies are placed by third-party services integrated into our platform, including analytics providers (to measure traffic and engagement), advertising networks (to deliver relevant promotions), and payment processors (to facilitate transactions). We carefully vet all third-party cookie providers to ensure they meet our privacy standards.

5.3 Managing Cookie Preferences

You can control cookie settings through your browser configuration. Most browsers allow you to block or delete cookies, though disabling essential cookies may prevent you from accessing certain jili66 features. You can also manage your marketing cookie preferences through the cookie consent banner displayed on your first visit or via account settings.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you possess specific rights regarding your personal information. jili66 respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within thirty (30) days of your verified request. You can access much of your account information directly through your jili66 dashboard.

6.2 Right to Rectification

If you believe any personal information we hold is inaccurate, incomplete, or outdated, you may request corrections. You can update most account details yourself through profile settings, or contact customer support for assistance with verification-related data.

6.3 Right to Erasure

You may request deletion of your personal data, subject to certain legal exceptions. We must retain some information to comply with PAGCOR regulations, fulfill legal obligations, resolve disputes, and enforce our Terms & Conditions. Where erasure is not possible, we will restrict processing to these limited purposes.

6.4 Right to Object

You can object to certain types of data processing, particularly for marketing purposes. You may opt out of promotional communications at any time by clicking unsubscribe links in emails, adjusting preferences in account settings, or contacting customer support. Note that you cannot object to processing necessary for service delivery or legal compliance.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider. This right applies to data you provided directly to jili66 and data processed based on your consent or contract performance.

6.6 Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your personal data while we verify accuracy, assess objections, or resolve legal disputes. During restriction periods, we will store your data but not actively process it except with your consent or for legal purposes.

6.7 Exercising Your Rights

To exercise any privacy rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." Please include your full name, registered email address, and specific request details. We will respond within the timeframes required by Philippine law after verifying your identity.

7. Data Retention and Deletion

jili66 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Our retention practices balance operational needs with privacy principles:

7.1 Active Account Data

While your jili66 account remains active, we retain all personal and transactional data to provide continuous service, maintain accurate financial records, and enable you to review your gaming history. You can access this information anytime through your account dashboard.

7.2 Closed Account Data

When you close your account voluntarily or we terminate it for Terms violations, we retain essential data for five (5) years to comply with PAGCOR regulatory requirements, Anti-Money Laundering laws, tax obligations, and to resolve potential disputes or fraud investigations. After this retention period, data is securely deleted or anonymized.

7.3 Marketing Data

If you opt out of marketing communications, we will cease promotional contact but retain a record of your opt-out preference to honor your choice in future communications. This minimal data is retained indefinitely to prevent inadvertent re-contact.

7.4 Legal Hold Exceptions

If your data is subject to legal proceedings, regulatory investigations, or dispute resolution, we may extend retention beyond standard periods until the matter is fully resolved. We will notify you if such circumstances arise and affect your data retention timeline.

8. International Data Transfers

jili66 primarily operates within the Philippines and stores data on servers located in secure facilities within the country or in jurisdictions with equivalent data protection standards. However, some service providers we engage may process data outside the Philippines. When international transfers occur, we implement appropriate safeguards including:

• Contractual clauses requiring recipients to protect data according to Philippine Data Privacy Act standards
• Verification that destination countries provide adequate legal protections for personal data
• Technical measures ensuring data remains encrypted during transmission and storage
• Regular audits of international service providers to confirm compliance with privacy obligations

We obtain your consent before transferring data internationally where required by law, and you may withdraw consent at any time, though this may limit our ability to provide certain services.

9. Children's Privacy

jili66 does not knowingly collect personal information from individuals under twenty-one (21) years of age, consistent with Philippine gambling laws. Our Terms & Conditions explicitly prohibit underage registration and gaming. During account creation, we verify that users meet the minimum age requirement through date of birth validation and government-issued identification checks.

If we discover that we have inadvertently collected personal data from a minor, we will immediately delete the account, erase all associated personal information, and refund any deposits made. Parents or guardians who believe their child has provided information to jili66 should contact us immediately at [email protected] so we can take prompt corrective action.

We implement age verification measures including document authentication, cross-referencing with public records, and behavioral analysis to prevent underage access. However, we rely on honest disclosures during registration and encourage parents to monitor their children's internet usage.

10. Policy Updates and Changes

jili66 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, business operations, or technological capabilities. When we make material changes that significantly affect how we collect, use, or share your personal information, we will provide prominent notice through:

• Email notification to your registered address at least thirty (30) days before changes take effect
• Prominent banner on the jili66 platform highlighting policy updates
• Pop-up notification upon your next login requiring acknowledgment of changes
• Updated "Last Modified" date at the top of this Privacy Policy

Your continued use of jili66 services after the effective date of policy changes constitutes acceptance of the revised Privacy Policy. If you do not agree with modifications, you may close your account before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or jili66's data practices, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the jili66 platform for immediate privacy inquiries
• Support Page: Visit our dedicated Support Center for comprehensive privacy resources and FAQs

Our multilingual customer support team, fluent in English and Tagalog, is available around the clock to address privacy questions, assist with rights requests, and resolve data-related concerns. We strive to respond to all privacy inquiries within forty-eight (48) hours, with most issues resolved faster through live chat.

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at [email protected] or through their official website.